Thursday, November 15, 2018

Artificial Intelligence: using automation to build customer intimacy - Information Age


Information Age

Artificial Intelligence: using automation to build customer intimacy
Information Age
According to a new study from Genesys, the customer experience firm, 48% of companies say improving customer intimacy is the main reason for artificial intelligence (AI) adoption. Additionally, large companies with at least 30,000 employees are over 50 ...
MIT Global Survey: 90% of Companies Deploy Artificial Intelligence in the Customer JourneyMarTech Series

all 3 news articles »